🎓Improve Return, Refund, and Exchange Decisions with NetSuite and AI

A strong returns process starts with understanding how NetSuite handles return authorizations, item receipt, restocking, write-offs, credits, refunds, and exchanges. This session walks through the standard return lifecycle, then explores where AI can assist without replacing established business rules. We will focus on three practical AI assistance patterns: classifying and summarizing intake, prioritizing returns that need attention, and detecting trends after resolution. Attendees will leave with a clearer process map and realistic ideas for using AI to support faster, more consistent decisions while preserving controls and human review.