ADM1634CSL
📄AI-Powered Customer Support: Real Use Cases, Real Results
Track: Administrator
Ready to scale support without scaling costs? Learn how we embedded AI into NetSuite to automate case triage, improve routing, and empower agents with real-time insights. Discover how these approaches reduced resolution time and improved CSAT—and how the same patterns can be extended to optimize other parts of your business.
Slots
Tue 27 Oct · 3:45 PM – 4:15 PM (30 min)
Customer Success Live Stage, Customer Success Live Stage
Session type
Customer Success Live Stage
Audience level
Introductory
Theme
Artificial Intelligence (AI)
Track
Administrator
Product area
Customer Relationship Management (CRM)Artificial Intelligence (AI)
Speakers
- Priya Deshpande, Sr. Director, Strategic Initiatives and Operations — Oracle NetSuite